The information presented herein and pertaining to www.thewildfolk.ca is intended for educational purposes only. The statements herein have not been evaluated by the Health Canada or the FDA and are not intended to diagnose, treat, cure or prevent any disease. Individual results may vary. We do not diagnose, prevent or treat any illness, disease, or any other physical, emotional, or mental condition. Our treatments are not substitutes for medical treatments and it is recommended that you seek a qualified professional for any physical, emotional or mental condition you may have.
The Wild Folk will not be held responsible for any reaction to any of our ingredients or products we offer. We recommend doing a patch test first to test for any allergic reactions. With all of our products, if irritation occurs, discontinue use immediately and contact a physician. Because we use raw materials in some of our formulations, there may be fluctuations in scent, viscosity and colour between products. The Wild Folk reserves the right to change formulations without prior notice. Any addition of an ingredient to a product will be posted prior to it’s release for sale.
The Wild Folk reserves the right to change the contents of our website, including our Terms and Conditions without prior notice.
By purchasing from us you agree that you have read and understood our Terms + Conditions. Items are sold to you with the understanding that you have sole responsibility for determining the suitability of the items for the purposes for which you intend to use them.
SHIPPING
Currently our shipping prices (CAD) are based on the weight per item. We use Canada Post Expedited service as our default shipping method. Expedited service is available upon request. Please email us directly to discuss your shipping time requirements. We assume no responsibility for lost shipments. You can contact Canada Post to open a “Lost Shipment Case” 30 days after the shipment date.
RETURNS
We guarantee our craftsmanship and quality, however due to the volatile nature of raw materials, products can become damaged and/or rendered unsuitable for use. Because we practice quality standards and GMP, we can only accept unopened products (of those products that are sealed for safety) for returns or exchange. The customer shall assume all shipping charges for this type of return. All other products that do not contain a safety seal are non-refundable except in the case that there has been an error on our part during the manufacturing process. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment. In the unfortunate event that you react to a product, you have the option of exchanging or refunding it.
We will need your proof of purchase to process any refund or exchange. For Returns and exchange requests, we ask that you send us advanced notice via email to hello@thewildfolk.ca so that we can help you as quickly and efficiently as possible. Please retain your postal receipt from the shipping carrier until you are certain your parcel has been safely received by The Wild Folk. We may need to track your parcel if we fail to receive your package.
If a product is damaged during shipping, you must file a damage claim with the shipper as we do not insure shipments without special request. Refused orders are subject to full shipping charges.
Only items purchased on the The Wild Folk website can be returned to www.thewildfolk.ca for refund or exchange within 10 days of original purchase. Items purchased from our stockists must be returned to their original point of purchase.
Above all, we want you to love our products as much as we do! If you have any questions or concerns regarding an order please email us at: hello@thewildfolk.ca
ORDERS
Please submit your orders through our online store or contact us if you are in need of assistance placing an order. For your safety, we cannot process product requests and payment information through email.
All products ordered by the purchaser are for personal use and gifting only. They must not be resold in any form or any place; The Wild Folk reserves the right to take legal action against unauthorized and unofficial sale of goods.Federal Sales Tax as noted below. The total cost including any applicable taxes will be displayed during check-out, once you have selected your billing and shipping address. Prices are subject to change without notice.
Federal Sales Tax by province:
- BC – GST 5% and PST 7%
- Alberta – GST 5%
- Saskatchewan – GST 5% PST 6%
- Manitoba – GST 5% and PST 8%
- Ontario – HST – 13%
- Quebec – GST 5% QST 9.975%
- New Brunswick – HST 15%
- Nova Scotia – HST 15%
- Newfoundland & Labrador – HST 15%
- Prince Edward Island – HST 15%
- Northwest Territories – GST 5%
- Nunavut – GST 5%
- Yukon – GST 5%
We use Stripe as our payment gateway ensuring secure transactions happen through their platform. Please review Stripe’s Terms and Conditions for further information. No payment processing happens on our server. You must pay the Order Amount by credit card, Paypal or Apple Pay at the time of submitting the Order.